Information desks
Information desks at Hartsfield–Jackson Atlanta International Airport: where they are, as the airport lists them.
More in our guide: Missed connection at Atlanta airport: what to do first.
Information desks
- Where
- Concourse E: 1
- Concourse F: 1
- International Terminal, Int'l Arrivals: 1
- Details
- Questions about the airport itself go to Guest Relations by phone at (404) 530-7300 or (800) 897-1910.
Source: Hartsfield-Jackson Atlanta International Airport
Global Entry
- Where
- International Terminal, Int'l Arrivals: 1
Source: Hartsfield-Jackson Atlanta International Airport
Customer Experience Representatives
- Where
- Domestic Terminal, west crossover
- Transportation mall, at the Plane Train
- Details
- Staff who answer questions, give directions and help at security checkpoints, throughout the airport.
Source: Hartsfield-Jackson Atlanta International Airport
Questions about information desks at ATL
Where can I find the information desks at ATL?
Information desks:
- Concourse E: 1
- Concourse F: 1
- One more is listed under Where above. Global Entry: International Terminal, Int'l Arrivals: 1. Customer Experience Representatives: Domestic Terminal, west crossover
- Transportation mall, at the Plane Train
In the airport's directory
Hartsfield–Jackson Atlanta International Airport's shop and service directory lists 2 places under information desks. Each opens its own page with the hours as printed.
Information Center (2 spots)
| Where | Security side | Hours |
|---|---|---|
| Concourse E Center | Not stated | Not stated |
| Concourse F | Not stated | Not stated |
Related facilities ATL locates
- Lost and found: Domestic Terminal Atrium, 3rd floor, across from the USO office
- Accessibility services: Hearing loop telephones, Concourse E: 1 (one of 4 listings)
Good to know
- The airport has more than 70 Customer Experience Representatives. At the busy west crossover they give information on flights, ground transportation, hotels, conventions and the city of Atlanta, and in the transportation mall they help guests as they enter and exit the Plane Train.
- Representatives also answer questions, give directions and guide travelers at the security checkpoints.
- The airport cannot page a passenger or a visitor. Contact the airline the passenger is flying for paging.
- Guest Relations also takes written comments at Department of Aviation, P.O. Box 20509, Atlanta, GA 30320. The Domestic Terminal is at 6000 North Terminal Parkway, Suite 4000, Atlanta, GA 30320, and the International Terminal is at 2600 Maynard H. Jackson Jr. Blvd., Atlanta, GA 30354.
- Friends and family meeting an international arrival wait in the Arrivals hall of the International Terminal. The ground transportation area, the passenger pickup curb and the hourly parking facility are right outside it.
- Only ticketed passengers are allowed through TSA security checkpoints. Airlines may issue a gate pass that lets one adult accompany a disabled passenger or a minor traveling alone, at each airline's discretion.
- Global Entry is a Trusted Traveler Program for pre-approved, low-risk travelers. It costs $120 for five years, most applications are reviewed within 2 weeks and some take 12 months or longer, and membership includes TSA PreCheck. ATL is on CBP's list of Global Entry airports.
- Mobile Passport Control is free. Groups of up to 12 can be processed together, and you can submit up to 4 hours before landing, with the submission staying active for 4 hours.
Sources: Hartsfield-Jackson Atlanta International Airport, U.S. Customs and Border Protection